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GREAT WHITE SHARK TOURS PTY LTD

2016/010103/07

TERMS AND CONDITIONS OF OPERATION

1.    Great White Shark Tours Pty Ltd is a legal entity that operates a business of viewing great white sharks from our boat and/or in a cage attached to our boat under authority issued by the Department of Marine and Coastal Management.
2.   This BEE business is owned and managed by the legendary Brian McFarlane who employs only the best trained staff and experienced certificated crew.
3.   The vessel used in this operation is “Apex Predator “, (a 13 meter in length and 5.1 meters in width) Lee Cat built in 2007 and fitted with four 200HP four stroke Suzuki engines. 
3.1   The vessel is inspected and surveyed by Government officials on a regular basis and all prescribed safety equipment is checked by them and are carried onboard.
4.    Launching takes place at Kleinbaai Harbour which is situated approximately 160 kms from Cape Town  A map plus directions is attached.
5.   Tours are undertaken daily and normally comprise the following:
   

 08:00

  • Arrival at our crew house in Kleinbaai
  • Meet with our friendly staff.
  • Complete Documentation and payment requirements
  • Briefing by skipper on day’s events
  • The skipper is responsible for the safety of passengers and crew and his instructions must at all times be obeyed.
  • Protective clothing is available in the event of rain/cold

09:00

  • launch and 20 minute trip to shark area
  • Launch times will depend on sea-/weather- and tide conditions.
  • The boat will proceed to the area best deemed appropriate for shark viewing on any particular trip, taking sea -conditions into account.
  • Sharks are viewed from the observation deck, and /or diving takes place in a cage lowered into the sea, but attached to the boat at all times.
  • [All diving gear and towels are provided]

No snorkeling-/scuba experience is required, and no such equipment is used during these dives.

11:00 – 12:00 - Return to harbour and crew house for a hot shower

 6.    We suggest that prior to undertaking a tour; the person takes the recommended sea sickness tablet which NORMALLY will prevent any form of motion illness. 
 7.   Indemnity - Every tourist shall complete an indemnity form, giving his/her full particulars including those of his/her next of kin, prior to boarding “Apex Predator”.
 8.   Children - It is our recommendation that children under the age of 8 should not undertake shark viewing trips due to the length of the trip. Children over the age of 12 may dive, if accompanied by a parent or guardian.
9.   Transport - Transport from Central Cape Town and Hermanus to Kleinbaai can be arranged in an air-conditioned coach at an additional cost of R550pp 
10.   Bookings - Bookings can be made via e-mail, what’s app, or phone.
11.1   All bookings will be confirmed within 48 hours on receipt of credit card particulars by e-mail or fax.
11.2   Great White Shark Tours Pty Ltd reserves the right to place tourists on another fully accredited and authorized boat if circumstances dictate.
12.   Prices
   
  • The standard price per shark cage tour is R 2300 per person.
  • The return price for transport is R550pp from Cape Town or Hermanus [Transport costs are not subject to VAT].
  • Prices of shark diving tours are inclusive of 15% VAT.
  • A VAT invoice will be supplied on request.
13.   Payment
   
  • Payment must be made prior to undertaking the tour.
  • Charges are raised separately for transport, shark cage diving.
  • Payment will be accepted in cash [ZAR], OR valid Credit Card [Visa or MASTER only], OR on account if a voucher from an approved agent or account holder is provided.
14.   Cancellation Policy
   
  • Great White Shark Tours Pty Ltd reserves the right to charge a 100% cancellation fee in the following event: If confirmed by the client, and cancelled after 18:00 on the previous day, OR a no-show.
  • Where an Exclusive trip has been booked, a deposit of 50% is payable 10 days prior to undertaking the trip, which will be forfeited in the event of a cancellation 5 days prior to the trip.
  • All Bookings made must be accompanied by a valid credit card number, which will be debited in the event of a no show or late cancellation.
  • Where an Exclusive trip is cancelled less than 5 days prior to the booked date, the full quoted amount will be payable in full.
  • Where any trip is cancelled due to weather or sea conditions, a full refund will be made by Great White Shark Tours Pty Ltd, or an alternative trip arranged.
  • COVID-19 CANCELLATION POLICY - Our standard cancellation policy stands; however, we are always willing to review on a case by case basis for extenuating circumstances. We have implemented a free date change policy - so if a client wishes to postpone their trip, we are happy to change the departure date to later in 2020 or 2021 at no charge, or alternatively issue a voucher that the client can use for future travel.
15.   A comprehensive public liability policy is held by Great White Shark Tours Pty Ltd.
16.   Accounts
   
  • Accounts will only be opened for VAT registered agents who make regular use of our service, in sufficient volumes, and accept the terms and conditions contained herein.
  • Accounts will be raised on date or tour and must be paid in full within 14 days.
17.   REFUND POLICY:
   
  • A full refund will be considered on merit, by management, in the event of illness, hospitalization, accident or death, upon receipt of proof thereof.
  • A full refund will be granted should the activity be cancelled in the interest of safety, prior to the trip.
  • In the event of no shark activity while on a shark cage diving tour, there will be no voucher or refunds.
  • SHARKS ARE PREDATORS AND WILD ANIMALS!
    Therefore it is impossible to guarantee their sighting on any given trip.

 

PLEASE NOTE: We do not feed the sharks! We merely lure them closer to our vessel with a “chum slick”.

 

 

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SHARK SPECIALS

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